topic Re: Mr Nicholas Storey in Account & Billing

Mr Nicholas Storey

stosha — Sat, 17 Oct 2026 16:18:58 GMT

I need my delivery address mobile address updated for my new phone.

Re: Mr Nicholas Storey

Annie+UK — Sat, 17 Oct 2026 16:29:28 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

If you cannot change them yourself online by signing in to your account on the Sky website, you'll need to phone Sky

Re: Mr Nicholas Storey

caesarome — Sat, 17 Oct 2026 16:30:53 GMT

@stosha

If you are yet to order your new phone then you need to call Sky to ask them to change the address, if you have already placed the order then it will be sent to the address that was on the account when it was ordered so if this is the case and you new phone has not been dispatched yet then it will need to be cancelled, the address updated and then ordered again.