topic Re: Credit refund in Account & Billing

Credit refund

Sw75729 — Tue, 13 Oct 2026 17:24:03 GMT

I cancelled Sky Broadband and my account is now in credit. I received the final bill where the credited amount has been added, and Sky equipment has been returned. How do I request my refund? I confirm: the credit is still showing on my Sky account. Aug 6th would haved been my next payment date. my payment method is still active. Many thanks

Re: Credit refund

Daniel0210 — Tue, 13 Oct 2026 17:25:57 GMT

@Sw75729
We have to wait a minimum of 10 minutes from your post before we can escalate the issue to Sky so I’ll escalate it then and staff from their Community Messaging Team should contact you in due course.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Daniel0210 — Tue, 13 Oct 2026 17:34:26 GMT

@Sw75729

Now escalated.

Re: Credit refund

J_ham — Wed, 14 Oct 2026 09:11:09 GMT

Thanks @Daniel0210 for escalating this. We’ve sent @Sw75729 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.