topic Cannot change content packs in the Sky App in Account & Billing

Cannot change content packs in the Sky App

BertieG — Wed, 14 Oct 2026 08:28:39 GMT

Hi there

I've just switched from Sky Q to Sky Stream on a rolling contract. Previously I was able to upgrade or downgrade my subscriptions (Disney +, HBO Max etc.) on the My Sky app. Since moving to Stream this is not possible and I can't seem to remove Ad Skipping either? The button to manage content packs is greyed out

Is this just a temporary thing or is it not possible using Stream?

thanks.

Re: Cannot change content packs in the Sky App

MarkGoldsmith — Wed, 14 Oct 2026 08:42:33 GMT

@BertieG wrote:
Hi there

I've just switched from Sky Q to Sky Stream on a rolling contract. Previously I was able to upgrade or downgrade my subscriptions (Disney +, HBO Max etc.) on the My Sky app. Since moving to Stream this is not possible and I can't seem to remove Ad Skipping either? The button to manage content packs is greyed out

Is this just a temporary thing or is it not possible using Stream?

thanks.

Hi @BertieG it should certainly be possible with Stream to add/remove third party app subscriptions and additional content packs like ad-skipping and UHD ( particularly as all these work solely on a monthly rolling contract).

Just a thought but how long have you had Stream for, and have you been billed for the first month yet? I'm wondering if the billing system requires a first bill generated before those options are enabled.

Re: Cannot change content packs in the Sky App

BertieG — Wed, 14 Oct 2026 09:40:38 GMT

Thanks Mark. I've only had the puck for a few days so you might be right, I will wait til I've paid the first bill and check then.