https://helpforum.sky.com/t5/Account-Billing/Credit-back/m-p/5392755#M307108 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3751940">@Don18</a>&nbsp;</P> <P>Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ <STRONG>Note: </STRONG>(and what would have been the next payment date also has to have passed).<BR /><BR />If you are based in the UK we can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that. <BR /><BR />Before we can escalate it to Sky please confirm that:<BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>the credit is still showing on your Sky account, <BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>what would have been the next payment date has passed and, <BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>your payment method is still active.<BR /><BR />If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.</P> Tue, 13 Oct 2026 16:44:13 GMT Daniel0210 2026-10-13T16:44:13Z https://helpforum.sky.com/t5/Account-Billing/Credit-back/m-p/5392742#M307106 <P>How do I get credit back when I haven't got sky anymore&nbsp;</P> Tue, 13 Oct 2026 16:28:13 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-back/m-p/5392742#M307106 Don18 2026-10-13T16:28:13Z https://helpforum.sky.com/t5/Account-Billing/Credit-back/m-p/5392755#M307108 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3751940">@Don18</a>&nbsp;</P> <P>Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ <STRONG>Note: </STRONG>(and what would have been the next payment date also has to have passed).<BR /><BR />If you are based in the UK we can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that. <BR /><BR />Before we can escalate it to Sky please confirm that:<BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>the credit is still showing on your Sky account, <BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>what would have been the next payment date has passed and, <BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>your payment method is still active.<BR /><BR />If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.</P> Tue, 13 Oct 2026 16:44:13 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-back/m-p/5392755#M307108 Daniel0210 2026-10-13T16:44:13Z https://helpforum.sky.com/t5/Account-Billing/Credit-back/m-p/5392756#M307109 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3751940">@Don18</a>&nbsp;</P> <P>A credit can be refunded if you are no</P> <P>longer a Sky customer if you have left your payment details in place so is this the case ?</P> Tue, 13 Oct 2026 16:45:37 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-back/m-p/5392756#M307109 caesarome 2026-10-13T16:45:37Z