topic Re: Watching videos in articles in Account & Billing

Watching videos in articles

KunaFa — Tue, 13 Oct 2026 09:26:33 GMT

Good Afternoon

I cannot watch the videos attached to the articles, and the reason is my location. What is the solution to this problem?

Re: Watching videos in articles

caesarome — Tue, 13 Oct 2026 09:27:57 GMT

@KunaFa

Where are you located and on what website or app is this happening on ?

Re: Watching videos in articles

KunaFa — Tue, 13 Oct 2026 10:16:31 GMT

What is the difference? And what does it have to do with the location?

Re: Watching videos in articles

caesarome — Tue, 13 Oct 2026 10:32:01 GMT

You said on your opening post it is to do with your location so are you on the UK and if so what message are you seeing ?

Re: Watching videos in articles

PandJ2020 — Tue, 13 Oct 2026 10:39:38 GMT

@KunaFa wrote:
What is the difference? And what does it have to do with the location?

You opened with 'Good Afternoon' during the morning... we won't be able to comment/help without details.

Re: Watching videos in articles

Daniel0210 — Tue, 13 Oct 2026 10:40:54 GMT

@KunaFa

You perhaps aren't aware but the Community is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

The more information you provide can help in getting you the correct advice.

Re: Watching videos in articles

KunaFa — Tue, 13 Oct 2026 11:27:41 GMT

I completely forgot about that, sorry

The phrase that appears to me is “ Unsupported location

The video you are trying to watch cannot be viewed from your current country or location”

By the way I try to change my location manually, but nothing happend.

Re: Watching videos in articles

Me134 — Tue, 13 Oct 2026 11:37:22 GMT

@KunaFa wrote:
I completely forgot about that, sorry

The phrase that appears to me is “ Unsupported location
The video you are trying to watch cannot be viewed from your current country or location”

By the way I try to change my location manually, but nothing happend.

Sounds like a rights issue and you're geo locked out, a VPN may get around it.