topic Credit refund in Account & Billing

Credit refund

Laura1206 — Tue, 13 Oct 2026 08:40:01 GMT

Hi,

I cancelled my Sky package in Sept and my account is showing in credit. My payment method is still active as I haven't yet cancelled my direct debit. I have sent my equipment back which Sky have acknowledged. How do I go about getting the credit refunded please?

Re: Credit refund

caesarome — Tue, 13 Oct 2026 08:42:06 GMT

@Laura1206

A few questions, what day was your last day with Sky and what will have been your billing date this month ?

Re: Credit refund

Laura1206 — Tue, 13 Oct 2026 08:46:50 GMT

Many thanks for your reply.

My last bill I paid was the 1st of September. My TV package ended on the 1st of September and my Wi-Fi was turned off on the 15th of Sept. My October bill is showing in credit.

Re: Credit refund

caesarome — Tue, 13 Oct 2026 08:51:01 GMT

@Laura1206

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Laura1206 — Tue, 13 Oct 2026 08:53:28 GMT

Thank you so much 🙂

Re: Credit refund

Cardel — Tue, 13 Oct 2026 10:39:59 GMT

Thanks for escalating this @caesarome . We’ve sent @Laura1206 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.