topic Re: Credit refund in Account & Billing

Credit refund

Sarah2113 — Mon, 12 Oct 2026 23:54:12 GMT

I have accidently paid my Sky Streaming bill twice today, not ideal. How can o request one of the payments to be refunded.

Re: Credit refund

Daniel0210 — Tue, 13 Oct 2026 03:07:47 GMT

@Sarah2113
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Credit refund

Sarah2113 — Tue, 13 Oct 2026 08:02:32 GMT

It says on my account, Balance Credit £33.16 so im assuming it is showing as credit.

Thank you

Re: Credit refund

Daniel0210 — Tue, 13 Oct 2026 08:16:16 GMT

@Sarah2113
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Cardel — Tue, 13 Oct 2026 08:16:41 GMT

Hi @Sarah2113 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Carol