topic Re: Outstanding Bill Glitch in Account & Billing

Outstanding Bill Glitch

Jono835 — Mon, 12 Oct 2026 20:42:04 GMT

I'm unable to access my online account due to outstanding balance message, however everything is paid and up to date.

Even the balance says £0.00

how do I get this corrected?

any help appreciated

Re: Outstanding Bill Glitch

caesarome — Mon, 12 Oct 2026 21:10:49 GMT

@Jono835 wrote:

I'm unable to access my online account

Whats happening when you try to access your account ?

Re: Outstanding Bill Glitch

Jono835 — Tue, 13 Oct 2026 06:08:49 GMT

I get a message saying "outstanding bill, please pay" but when go further the balance is £0.00 and unable to pay anything, also it says everything is paid on the website.

its frustrating, as I'm trying to upgrade my phone but it won't let me because of this.

Re: Outstanding Bill Glitch

caesarome — Tue, 13 Oct 2026 08:34:05 GMT

@Jono835

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Outstanding Bill Glitch

Cardel — Tue, 13 Oct 2026 10:01:56 GMT

Thanks for escalating this @caesarome We’ve sent @Jono835 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.