topic Credit Refund in Account & Billing

Credit Refund

RTS99 — Mon, 12 Oct 2026 17:17:37 GMT

I cancelled my Sky broadband a few months back and was last charged in July, I have bills from August, September and October showing I am in credit so I'm looking to get this refunded. Thanks!

Re: Credit Refund

Daniel0210 — Mon, 12 Oct 2026 17:26:46 GMT

@RTS99
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

If you are based in the UK we can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit Refund

RTS99 — Mon, 12 Oct 2026 17:30:18 GMT

Hello, my payment method is still active, I'd appreciate it if you could raise it to the Community Messaging Team, thanks.

Re: Credit Refund

Daniel0210 — Mon, 12 Oct 2026 17:35:39 GMT

@RTS99
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Jason- — Mon, 12 Oct 2026 18:01:27 GMT

Hello @Daniel0210, thanks for making us aware of @RTS99's post. I'll send them over an invite to chat now and we can help with their request request 👍🏻

Thanks, Jason-