https://helpforum.sky.com/t5/Account-Billing/When-can-I-get-refund/m-p/5391883#M306961 <P><SPAN>Hello, I cancelled my Sky Broadband service in September 2026.</SPAN></P><P><SPAN>My October bill shows a credit balance of £32.52, and my Direct Debit is still active.</SPAN></P><P><SPAN>Could you please arrange a refund of the £32.52 to my bank account?</SPAN></P><P><SPAN>Thank you.</SPAN></P> Mon, 12 Oct 2026 13:57:15 GMT Yifan111 2026-10-12T13:57:15Z https://helpforum.sky.com/t5/Account-Billing/When-can-I-get-refund/m-p/5391883#M306961 <P><SPAN>Hello, I cancelled my Sky Broadband service in September 2026.</SPAN></P><P><SPAN>My October bill shows a credit balance of £32.52, and my Direct Debit is still active.</SPAN></P><P><SPAN>Could you please arrange a refund of the £32.52 to my bank account?</SPAN></P><P><SPAN>Thank you.</SPAN></P> Mon, 12 Oct 2026 13:57:15 GMT https://helpforum.sky.com/t5/Account-Billing/When-can-I-get-refund/m-p/5391883#M306961 Yifan111 2026-10-12T13:57:15Z https://helpforum.sky.com/t5/Account-Billing/When-can-I-get-refund/m-p/5391894#M306968 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4804740">@Yifan111</a>&nbsp;</P> <P>When in September?&nbsp;Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ <STRONG>Note: </STRONG>(and what would have been the next payment date also has to have passed).<BR /><BR />If you are based in the UK we can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that. <BR /><BR />Before we can escalate it to Sky please confirm that what would have been the next payment date has passed.</P> <P>&nbsp;</P> Mon, 12 Oct 2026 14:03:54 GMT https://helpforum.sky.com/t5/Account-Billing/When-can-I-get-refund/m-p/5391894#M306968 Daniel0210 2026-10-12T14:03:54Z