Device swap billing

Cameronalgar — Mon, 12 Oct 2026 13:50:37 GMT

Hi all,

I recently sent back my old iPhone as I wanted to swap for a new one. Sky received my phone and got back to me with an updated valuation - the extra I had to pay was paid and has been reflected on my bill.

However, my next predicted bill (11th Oct - 10th Nov) still has both devices monthly payment on it. I would understand if the swap hadn't been completed yet, but my credit agreement for the old phone is marked as paid in full as I have sent the device back.

Thanks in advance for your help

Re: Device swap billing

Allan95 — Mon, 12 Oct 2026 14:52:07 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Device swap billing in Account & Billing

Device swap billing

Re: Device swap billing