topic Re: Credit balance on account in Account & Billing

Credit balance on account

Lauren315 — Mon, 12 Oct 2026 11:44:05 GMT

I have cancelled my broadband subscription & returned equipment. But my balance is still showing a credit of £41.29

The bill says credit goes towards paying the next bill. But I will have no more broadband bills and the amount has not been deducted from my TV bill.

Re: Credit balance on account

caesarome — Mon, 12 Oct 2026 11:44:59 GMT

@Lauren315

When was your last day with Sky broadband and on what date were you billed in each month ?

Re: Credit balance on account

Lauren315 — Mon, 12 Oct 2026 11:49:28 GMT

My services stopped on 14th August, my billing date is 23rd of month.

Re: Credit balance on account

caesarome — Mon, 12 Oct 2026 11:52:44 GMT

@Lauren315

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit balance on account

Allan95 — Mon, 12 Oct 2026 11:54:43 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.