Trouble booking a home move

Louise10884 — Mon, 12 Oct 2026 09:31:54 GMT

I am having trouble booking a home move. The app freezes at the same point everytime I try.
I spoke on a live chat on Friday evening and apparently arranged the move however I have received no email confirmation and nothing is showing in 'my orders' in the app.
I am also struggling to find a contact number to speak an actual person about all of this.
Can anyone help?

Re: Trouble booking a home move

Daniel0210 — Mon, 12 Oct 2026 09:35:33 GMT

@Louise10884

Best to give Sky a call by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls start automated (aka 'the bot') which may offer you an online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

topic Trouble booking a home move in Account & Billing

Trouble booking a home move

Re: Trouble booking a home move