Payments

Jack1947 — Sat, 10 Oct 2026 23:16:44 GMT

I think I have overpaid my monthly bills could you please check

i have looked at it but can't come to a decision and if I have I can't afford it out of my pension

Re: Payments

Daniel0210 — Sun, 11 Oct 2026 04:13:07 GMT

@Jack1947
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

We can't check anything. Check to see if you have a credit against next months bill.

Have you made a manual payment? You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Payments

caesarome — Sun, 11 Oct 2026 08:34:27 GMT

@Jack1947 wrote:

I think I have overpaid my monthly bills could you please check

@Jack1947

Does your Sky bill show a credit ?

Did you make a manual payment ?

topic Re: Payments in Account & Billing

Payments

Re: Payments

Re: Payments