topic Paid twice in Account & Billing

Paid twice

Bf2713 — Sat, 10 Oct 2026 15:27:57 GMT

Hi!

Ive managed to send a manual payment and a direct debit this month. Is there a way to get the credit refunded please? Thank you.

Re: Paid twice

Daniel0210 — Sat, 10 Oct 2026 15:30:34 GMT

@Bf2713
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Paid twice

Bf2713 — Sat, 10 Oct 2026 18:25:27 GMT

Hi. Yes it's showing as credit. I'd be very very grateful for it being refunded thank you

Re: Paid twice

Daniel0210 — Sat, 10 Oct 2026 18:43:45 GMT

@Bf2713
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Paid twice

Danz994 — Sun, 11 Oct 2026 09:35:34 GMT

Good morning @Daniel0210 Thanks for making us aware of this. I'll send @Bf2713 an invite now and we can take a closer look into this. Thanks, Danielle