https://helpforum.sky.com/t5/Account-Billing/Broadband-bill/m-p/5390693#M306784 <P>If you made a manual payment whilst the automatic collection was in progress then that can happen. &nbsp;(The automatic one can take a day or two to register - especially over the weekend)</P> Sat, 10 Oct 2026 14:52:46 GMT PandJ2020 2026-10-10T14:52:46Z https://helpforum.sky.com/t5/Account-Billing/Broadband-bill/m-p/5390691#M306783 <P>It says payment hasn't been received on my broadband bill but it's been taken twice and I'm in £40 credit? So how can that be? I'd also like a the £40 credit refunding back to my bank account.</P> Sat, 10 Oct 2026 14:49:48 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband-bill/m-p/5390691#M306783 Rebecca264 2026-10-10T14:49:48Z https://helpforum.sky.com/t5/Account-Billing/Broadband-bill/m-p/5390693#M306784 <P>If you made a manual payment whilst the automatic collection was in progress then that can happen. &nbsp;(The automatic one can take a day or two to register - especially over the weekend)</P> Sat, 10 Oct 2026 14:52:46 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband-bill/m-p/5390693#M306784 PandJ2020 2026-10-10T14:52:46Z https://helpforum.sky.com/t5/Account-Billing/Broadband-bill/m-p/5390694#M306785 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4803517">@Rebecca264</a>&nbsp;<BR />If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t talking to Sky by posting here.<BR /><BR />Sounds like you made an unnecessary manual payment then Sky correctly took the payment they were expecting from your direct debit or continuous card payment. Is that what's happened?&nbsp;</P> Sat, 10 Oct 2026 14:54:49 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband-bill/m-p/5390694#M306785 Daniel0210 2026-10-10T14:54:49Z