topic Re: Advice in Account & Billing

Advice

Robinson2 — Fri, 09 Oct 2026 04:50:07 GMT

Please can you organise a credit refund. My direct debit is active i have received confirmation the sky equipment has been received back.

Re: Advice

caesarome — Fri, 09 Oct 2026 04:53:56 GMT

@Robinson2

For a refund there has to be a credit on your account so do you see this ?

Re: Advice

Robinson2 — Fri, 09 Oct 2026 05:10:28 GMT

Morning. Yes there is a credit on the account all equipment has been returned and confirmed received back. Service stopped 15 September 2026

Re: Advice

caesarome — Fri, 09 Oct 2026 09:06:24 GMT

@Robinson2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Advice

Robinson2 — Fri, 09 Oct 2026 10:18:47 GMT

Thanks so much for your help.

Re: Advice

SuperMatt — Fri, 09 Oct 2026 11:48:03 GMT

Hello, @Robinson2. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141