topic Re: Awaiting reimbursement for buying Roku stick in Account & Billing

Awaiting reimbursement for buying Roku stick

AC130 — Wed, 07 Oct 2026 16:21:39 GMT

I was unable to access Sky store. Sky advisor told me to purchase Roku stick and id be reimbursed. I've provided proof but waiting for reimbursement. Has anyone else experienced this situation. Thank you.

Re: Awaiting reimbursement for buying Roku stick

SKY1992bf — Wed, 07 Oct 2026 16:27:53 GMT

@AC130 You won't get a reimbursement from sky for the purchase of a Roku stick

the advice given by an the agent was totally wrong and inappropriate

Re: Awaiting reimbursement for buying Roku stick

caesarome — Wed, 07 Oct 2026 16:33:25 GMT

@AC130 wrote:
told me to purchase Roku stick and id be reimbursed.

If that is what you were actullay told then they should not have said that because you would not get reimbursed so I would put in a complaint giving the date and time you spoke to Sky about this:

https://www.sky.com/help/complaints

As for not being able to access Sky Store, what device are you using and what is happening ?

Re: Awaiting reimbursement for buying Roku stick

AC130 — Wed, 07 Oct 2026 16:56:41 GMT

Thank you for responding. I'll take it up with customer services as I have a screenshot of the chat.

Re: Awaiting reimbursement for buying Roku stick

AC130 — Wed, 07 Oct 2026 16:59:03 GMT

Thank you for responding. I'll take it up with customer services as I have a screenshot of the chat.

I have an LG TV and I just get a black screen. I can access it on other devices.