topic Re: Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix in Account & Billing

Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix

Eddie1944 — Wed, 07 Oct 2026 16:09:35 GMT

Monthly subscriptions until July were £42.50

August increased to £51.17

September decreased to £46.50

October increased to £47.39

The only change in our service was the addition of Netflix for £4.99 which was added for viewing in October.

Why were there these fluctuations (an increase in August and a decrease in September, apart from the expected increase in October, although this wasn't for the £4.99 that was expected for Netflix. The increase in October was for 89p.

Re: Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix

Mark39 — Wed, 07 Oct 2026 16:14:42 GMT

@Eddie1944 what do your bills show the additional amounts are attributed to? We customers here can't tell you.

Re: Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix

caesarome — Wed, 07 Oct 2026 16:30:26 GMT

@Eddie1944

Have you changed your billing date or has a discount now finished or perhaps both might have occurred ?

Re: Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix

Eddie1944 — Wed, 07 Oct 2026 16:51:38 GMT

Thank you for your reply, I downloaded the October and September bills, the August and July bills won't download, they cause my laptop to freeze. The October bill is below but it's too complicated to make any sense of it.

Oct 2026
TV
Detail
Amount
Sky Signature
£42.50£37.50
£42.50 discounted to £37.50
In-Contract discount:-£5.00
• Offer end date: 1st July 2028
Ultimate TV Pack - 5 days
£0.89
Ultimate TV Pack - 26 days
£4.61£0.00
£4.61 discounted to £0.00
Ultimate TV Pack Discounted:-£4.61
• Offer end date: 1st November 2026
Sky Cinema
£20.00£9.00
£20.00 discounted to £9.00
In-Contract discount:-£6.00
• Offer end date: 1st July 2028
Sky Cinema Subscription Discounted:-£5.00
• Offer end date: 1st July 2028
Total bill statement
£47.39£47.39
1 payment received
-£47.39

Re: Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix

Eddie1944 — Wed, 07 Oct 2026 17:07:36 GMT

Hi, thank you for your reply, the billing date has never been changed. In the October bill various offer end dates are mentioned as are discounts but they are too complicated for me to work out how they affect the amount charged. It means going through the last four months which, having looked at October, is beyond me.

Re: Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix

MightyQuinn — Wed, 07 Oct 2026 17:30:47 GMT

Hi @Eddie1944 As far as I can see, the only variable is Netflix (Ultimate TV). Note the -26 days and -5 days. These are catchup charges. The -26 days appears to been discounted to zero leaving you with a 89p charge which is the difference between September and October. Your bills should be stable again once Netflix has disappeared.

Re: Why are monthly subscriptions changing to irregular amounts when all thats changed is Netflix

Eddie1944 — Wed, 07 Oct 2026 18:20:07 GMT

Hi, thank you for your answer, that's a relief.