topic Sending hub box back in Account & Billing

Sending hub box back

Tweetz — Wed, 07 Oct 2026 11:20:24 GMT

I've left sky and they've first requested the sky hub box back which I have sent via the post office on 24th September, have the receipt and screenshot from royal mail saying it's been delivered as proof. it's not updated on my sky and still says awaiting arrival and are sending me texts saying they're awaiting equipment 🤔

Re: Sending hub box back

Daniel0210 — Wed, 07 Oct 2026 11:24:47 GMT

@Tweetz
As you have proof of posting we can get you help with that.

We have to wait a minimum of 10 minutes from your post before we can escalate the issue to Sky so I’ll escalate it then and staff from their Community Messaging Team should contact you in due course.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sending hub box back

Daniel0210 — Wed, 07 Oct 2026 11:30:25 GMT

@Tweetz

Now escalated.

Re: Sending hub box back

Jason- — Wed, 07 Oct 2026 13:28:09 GMT

Hey @Daniel0210, thanks for making us aware of @Tweetz's post. We'll send them an invite to chat privately now and we can help update their account to stop these reminders 👍🏻

Thanks, Jason-