topic Re: Credit refund in Account & Billing

Credit refund

Claire3581 — Wed, 07 Oct 2026 08:42:50 GMT

I've cancelled sky last month and returned all the equipment back etc! And it's showing on my October bill that I'm in credit so I should be due this refund? But haven't received this?

Re: Credit refund

Daniel0210 — Wed, 07 Oct 2026 08:45:15 GMT

@Claire3581
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

Claire3581 — Wed, 07 Oct 2026 08:57:53 GMT

Hiya yes my credit is still showing on my account, the last payment I paid anything was in September but my original payments would of been the 1st of October. And yes I haven't cancelled my DD as of yet.

thank you and I would like to proceed

Re: Credit refund

Daniel0210 — Wed, 07 Oct 2026 09:00:24 GMT

@Claire3581
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Claire3581 — Wed, 07 Oct 2026 09:03:30 GMT

Thank you Daniel I appreciate your post

I will be sure to look out for it , thanks again

Re: Credit refund

Jason- — Wed, 07 Oct 2026 11:35:49 GMT

Hey @Daniel0210, thanks for making us aware of @Claire3581's post. We'll reach out now with an invite to chat and we can help with their refund request 👍🏻

Thanks, Jason-