topic Re: Outstanding bill Error in Account & Billing

Outstanding bill Error

Viking2091 — Tue, 15 Sep 2026 16:13:10 GMT

Hi all, I've tried a few times to look at mobiles switching, and also broadband upgrades. The website won't load for me and says invalid link. When I look at broadband it says there's an outstanding bill even though there isn't and I have a subscription unpaid, again, I haven't. This is very frustrating and quite poor from a company like sky. Anyone had this issue before and know how to resolve?

Re: Outstanding bill Error

Coley-W95 — Tue, 15 Sep 2026 17:35:45 GMT

Hi @Viking2091. Sorry to see that you've been experiencing some issues with checking out mobile and broadband options on the website. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Outstanding Bill Error

J_TUNNELL — Mon, 05 Oct 2026 07:33:18 GMT

I have had this error for over 18 months and have been passed around and around trying to get it resolved with no luck!

I've finally rasied a complaint. I can see other folks on the sky community have raised this issue too. So frustrating! Maybe I need to take a screen shot of this and share it!?!?!

Re: Outstanding bill Error

Tomtom24 — Tue, 06 Oct 2026 15:39:38 GMT

Have you had this resolved. I have exactly the same issue, cant look at anything as it says i have an unpaid bill, i dont and its only started happening 2/3 weeks ago.