topic Re: Outstanding bill in Account & Billing

Outstanding bill

James+S+72 — Sun, 05 Apr 2026 19:44:52 GMT

Hi. I've been looking at switching back to sky broadband, it says I have an outstanding bill , but my bills are paid.

Re: Outstanding bill

caesarome — Sun, 05 Apr 2026 20:36:01 GMT

@James+S+72

How long ago did you leave Sky Broadband ?

Re: Outstanding bill

James+S+72 — Tue, 07 Apr 2026 18:11:10 GMT

Probably 3 to 4 years ago. It's on City fibre now so trying to get back.

Re: Outstanding bill

caesarome — Tue, 07 Apr 2026 18:51:38 GMT

@James+S+72

Are you trying to sign up as a new customer so make sure you are not logged into your previous account when placing the order. If you are doing this then all you can do is to call Sky for help in getting this order placed.

Re: Outstanding bill

Tomtom24 — Tue, 06 Oct 2026 15:37:06 GMT

Did you get this resolved? I have exactly the same, everytime i look at upgrades on TV/Broadband or phones on mobile firstly i get page will not load (app and website) then i click on the phone or product i want ot upgrade to and it saya i have an unpaid bill.......i dont. This only started happening 2/3 weeks ago.

Re: Outstanding bill

jamess72 — Tue, 06 Oct 2026 16:19:07 GMT

I ended up phoning up and got the broadband switched no problem. They saw there was no outstanding bill.

I still get it when trying for mobile but can't be bothered to be phone again so switched to someone else.