topic Re: Moved house - billing query in Account & Billing

Moved house - billing query

erroll1 — Tue, 06 Oct 2026 13:31:05 GMT

Hi everyone, I have a billing question in regards to my broadband having recently moved house.

I was paying £30 per month for Gigafast broadband and my house move coincided with my offer ending (revised price £49 per month).

Does the below billing look correct - charged £55.90 for broadband? I am confused as surely even with split billing for that month between old and new house, the maximum I should have paid was £49 as per my contract pricing - or am I missing something here as to where the additional £6.90 has come from? (There are no other extras added for talk etc)

Thank you

Re: Moved house - billing query

PandJ2020 — Tue, 06 Oct 2026 13:37:57 GMT

That bill is longer than 1 month.

What do future bills show?

Re: Moved house - billing query

erroll1 — Tue, 06 Oct 2026 14:04:38 GMT

Hi, that bill was for the period 26th August - 25th September. The following bill month was for £49 (as expected).

Re: Moved house - billing query

PandJ2020 — Tue, 06 Oct 2026 14:10:51 GMT

If future bills are correct then it's probably right...