topic Sky email in Account & Billing

Sky email

BON13 — Tue, 06 Oct 2026 13:26:07 GMT

I just got email asking me to log in and change my direct debit details

Is this legit? Have been paying under these details for over 20 years.

Re: Sky email

GD1 — Tue, 06 Oct 2026 13:31:04 GMT

@BON13 Does the email addess you ny name? Does it contain a link?

Re: Sky email

2muchTV — Tue, 06 Oct 2026 13:33:55 GMT

@BON13 obviously do not click on any links in the email.

Re: Sky email

Mark39 — Tue, 06 Oct 2026 13:34:20 GMT

@BON13 quite possibly. Sky have been sending out such emails. It may be because the accountholder's name (i.e. yours) on the direct debit instruction doesn't exactly match the bank's records. Log in via sky.com rather than the link in the email (if there is one) to be on the safe side.