topic Re: Broadband Credit Refund in Account & Billing

Broadband Credit Refund

gorzilla — Mon, 05 Oct 2026 20:08:32 GMT

I switched to EE on the 22nd September and I now have a credit in my broadband account (pretty much the amount they charged me 5 days ago 🙄). How can I get this money refunded?

Re: Broadband Credit Refund

caesarome — Mon, 05 Oct 2026 21:08:58 GMT

@gorzilla

Is what will have been your next billing date 1st November as it can be refunded on that date if it is so feel free to post back on here then we can escalate your post to Sky's messaging team for help with this.

Re: Broadband Credit Refund

gorzilla — Tue, 06 Oct 2026 06:43:52 GMT

My last bill was 27th September - now showing my credit available for the next bill 27th October.

Re: Broadband Credit Refund

caesarome — Tue, 06 Oct 2026 08:34:43 GMT

@gorzilla

If you post back on 27th October we can get you that help to get the credit refunded.