topic Re: Been charged twice: TWICE! in Account & Billing

Been charged twice: TWICE!

Aliiice — Mon, 05 Oct 2026 10:41:41 GMT

I'm a Sky customer for TV and streaming. Recently, I changed banks and it got a bit chaotic changing the direct debits; not remembering if I'd changed them etc.

when Sky tried taking their dd out first, it took me by surprise and I didn't have enough money in the old account to pay the bill; so it did not go through.

i noticed however, a day later and paid.

then i was sure id kept the direct debit the same, but the same thing happened seemingly, as they informed me my dd had not been taken, so I quickly went and paid it. However there was a space of a few hours.

ive checked my bank statements and twice now I've paid twice, by some error.

Who knows who I can contact to get a refund??

Re: Been charged twice: TWICE!

caesarome — Mon, 05 Oct 2026 12:14:55 GMT

@Aliiice

Do you see a credit now on your account as it is this that can be refunded so if you see it post back on here on your next billing date for help with this.

Re: Been charged twice: TWICE!

Aliiice — Mon, 05 Oct 2026 17:15:03 GMT

Hi, I don't believe I have any credit showing. It suggest I paid too much x2, but isn't in credit. The balance says £26 but I can't withdraw

also, I think my next direct debit is 12th this month October.
Has Sky itself got a working customer service number to use?

Re: Been charged twice: TWICE!

lainys — Mon, 05 Oct 2026 17:27:13 GMT

Hi there @Aliiice , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141