topic Billing issue in Account & Billing

Billing issue

Linda710 — Mon, 05 Oct 2026 09:56:46 GMT

Dear sir or madam,

Am writing to say that I contacted yous told yous I was in hospital with an injury and who ever I was speaking to on sky adviser said that it would be OK to pay on the 23rd this month and because I paid yous £65.00 and £50.00 last month and also I told yous I got hacked aswell last month and was waiting for my new bank card to arrive and the adviser said it would be OK, when I came home my services was off and shouldn't of been because of the message I told the adviser about it, and they put a message to yous on computer and when I came out of hospital I had to scrape up £187. Something to get our services back on, which I truly think yous wasent looking at your email or messages, which am truly disappointed [removed] I've been a diamond plus with yous all this years and yous do this to a disabled person I feel hurt and treated badly, I would like compensation please for all this hassle.

Kindly regards linda Johnston Account number is [removed]

Urgent response needed

Moderator Actions: removed inappropriate comments and personal details

Re: Linda Johnston

Daniel0210 — Sat, 03 Oct 2026 13:45:55 GMT

@Linda710
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Your post has been temporarily removed as you've unwisely displayed your account number in an open public forum where everyone could see it. Your post should return after moderation.

@Linda710 wrote:

Dear sir or madam,

Am writing to say that I contacted yous told yous I was in hospital with an injury and who ever I was speaking to on sky adviser said that it would be OK to pay on the 23rd this month and because I paid yous £65.00 and £50.00 last month

Agents can't agree to that. The process of restricting a service due to non payment of a full amount is automatic.

I told yous I got hacked aswell last month and was waiting for my new bank card to arrive and the adviser said it would be OK, when I came home my services was off and shouldn't of been because of the message I told the adviser about it, and they put a message to yous on computer and when I came out of hospital I had to scrape up £187. Something to get our services back on, which I truly think yous wasent looking at your email or messages, which am truly disappointed

See earlier reply.

I would like compensation please for all this hassle.

There is no reason for Sky to compensate you. You have failed to make a payment and the services have been restricted as they would be for any customer in the same circumstances.

Re: Billing issue

MightyQuinn — Mon, 05 Oct 2026 10:16:06 GMT

Hi @Linda710 Please see Welcome below for information about this public community forum.