https://helpforum.sky.com/t5/Account-Billing/Packaging/m-p/5386397#M306212 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2480058">@Sashaleonie</a>&nbsp;<BR />If you are new to the forum then welcome to the Community, which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t talking to Sky by posting here.<BR /><BR />Your post has been moved from the email board which is for issues with Sky email not an email route to contact Sky.</P> <P>&nbsp;</P> <P>The packaging should be usable. If it definitely isn't it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>It’s important that you keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 05 Oct 2026 06:39:36 GMT Daniel0210 2026-10-05T06:39:36Z https://helpforum.sky.com/t5/Account-Billing/Packaging/m-p/5386383#M306211 <P>Hello you sent me a packaging to return my old box and it's already sealed. There's no way for me for me to use it. Can you send me some more please</P> Mon, 05 Oct 2026 06:17:08 GMT https://helpforum.sky.com/t5/Account-Billing/Packaging/m-p/5386383#M306211 Sashaleonie 2026-10-05T06:17:08Z https://helpforum.sky.com/t5/Account-Billing/Packaging/m-p/5386397#M306212 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2480058">@Sashaleonie</a>&nbsp;<BR />If you are new to the forum then welcome to the Community, which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t talking to Sky by posting here.<BR /><BR />Your post has been moved from the email board which is for issues with Sky email not an email route to contact Sky.</P> <P>&nbsp;</P> <P>The packaging should be usable. If it definitely isn't it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>It’s important that you keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 05 Oct 2026 06:39:36 GMT https://helpforum.sky.com/t5/Account-Billing/Packaging/m-p/5386397#M306212 Daniel0210 2026-10-05T06:39:36Z