Refund

JR261 — Sun, 04 Oct 2026 23:52:22 GMT

Hi, my Sky account is currently showing a credit because I made my payment and then my scheduled payment was also taken. I would like the excess payment refunded to my bank account rather than carried over to my next bill.

Re: Refund

Daniel0210 — Mon, 05 Oct 2026 02:57:33 GMT

@JR261
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Brill+Gill — Mon, 05 Oct 2026 06:49:29 GMT

Thanks for escalating this @Daniel0210. We’ve sent @JR261 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

topic Refund in Account & Billing

Refund

Re: Refund

Re: Refund