topic Re: Account in credit in Account & Billing

Account in credit

ipsy — Fri, 02 Oct 2026 22:40:59 GMT

I would like to urgently arrange to receive the outstanding credit on my closed account. I would like someone to contact me about this as soon as possible.

Re: Account in credit

PandJ2020 — Fri, 02 Oct 2026 22:45:28 GMT

No one is going to contact you from a post on a public forum.

Sky do not have an 'urgent' option for repaying credit - it takes 3-5 working days.

You can either contact Sky yourself or if your account is showing as in credit and you haven't cancelled your payment method then we can escalate to forum staff to process it.

Re: Account in credit

Daniel0210 — Sat, 03 Oct 2026 04:02:13 GMT

@ipsy
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer.

Before we can escalate it to Sky please also confirm that what would have been the next payment date has passed.

Re: Account in credit

ipsy — Sat, 03 Oct 2026 07:35:12 GMT

The payments go out on the 1st of the month. It is outrageous that Sky keeps customers' money!! I cancelled my subscription in July!! It should be an immediate return on the day the money should usually have gone to them!

Re: Account in credit

ipsy — Sat, 03 Oct 2026 07:37:14 GMT

I'm not unhappy with your answer, just feel you could have been a lot less rude. I am an elderly woman and unsure of how these things work I thought these were messages seen by Sky.

Re: Account in credit

GD1 — Sat, 03 Oct 2026 07:59:48 GMT

@ipsy This is a customer helps customer community, however we can ask the Community Messaging team, who are Sky Staff, to help you with a refund, would you like this to be done?

Re: Account in credit

Daniel0210 — Sat, 03 Oct 2026 09:21:37 GMT

@Daniel0210 wrote:

@ipsy
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer.

Before we can escalate it to Sky please also confirm that what would have been the next payment date has passed.

@ipsy

If you're referring to my reply please explain where (reproduced above) I've been rude??

Re: Account in credit

ipsy — Sat, 03 Oct 2026 13:31:38 GMT

Sorry, not you but PandJ2020

Re: Account in credit

ipsy — Sat, 03 Oct 2026 13:32:15 GMT

That would be very kind

Re: Account in credit

Mark39 — Sat, 03 Oct 2026 13:40:48 GMT

@ipsy wrote:

Sorry, not you but PandJ2020

What's 'rude' about it?

Re: Account in credit

Daniel0210 — Sat, 03 Oct 2026 13:40:58 GMT

@ipsy wrote:

Sorry, not you but PandJ2020

@ipsy

There aren't any rude remarks in that post either and the advice was correct.