Credit refund

Hendrix182 — Fri, 02 Oct 2026 10:18:10 GMT

I am due a refund of nearly £50 and have no other Sky products to get the credit against future bills. It has been longer than the 6 weeks advised. How do I get my credit please?

Re: Credit refund

Daniel0210 — Fri, 02 Oct 2026 10:19:37 GMT

@Hendrix182
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

topic Credit refund in Account & Billing

Credit refund

Re: Credit refund