topic Re: Bill after cancelling in Account & Billing

Bill after cancelling

GeorgiaBravo — Thu, 01 Oct 2026 15:16:59 GMT

Hi, my plan was cancellled but I got a bill to pay referente from October to November

Re: Bill after cancelling

Daniel0210 — Thu, 01 Oct 2026 15:22:51 GMT

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Re: Bill after cancelling

GeorgiaBravo — Thu, 01 Oct 2026 15:24:45 GMT

So yes I should be charged, it was cancelled few days ago. But I got a bill today and my payment is in 14 days.

Re: Bill after cancelling

Mark39 — Thu, 01 Oct 2026 15:28:40 GMT

@GeorgiaBravo if you cancelled only a few days ago, you'll still be in your notice period, during which time bills are produced as normal.

Re: Bill after cancelling

caesarome — Thu, 01 Oct 2026 15:55:53 GMT

@GeorgiaBravo wrote:

it was cancelled few days ago. But I got a bill today

The bill today was created 14 days ago so before you contacted Sky to cancel so it does have to be paid before it can be refunded on what will have been your next billing date so post back here for help with this as you should then see a credit as it is this credit that can be refunded back to you.