topic Credit refund in Account & Billing

Credit refund

31EM — Thu, 01 Oct 2026 15:10:14 GMT

I canceled my service in August and still haven't received the credit refund. I followed every advice and haven't canceled my direct debit either. Account still shows in credit two months later.

Re: Credit refund

Daniel0210 — Thu, 01 Oct 2026 15:11:23 GMT

@31EM
We have to wait a minimum of 10 minutes from your post before we can escalate the issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you in due course.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Daniel0210 — Thu, 01 Oct 2026 15:21:06 GMT

@31EM

Now escalated.

Re: Credit refund

31EM — Thu, 01 Oct 2026 15:21:34 GMT

Thank you

Re: Credit refund

Coley-W95 — Thu, 01 Oct 2026 17:06:08 GMT

Thanks for escalating this @Daniel0210 We’ve sent @31EM an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.