topic Death:contact number in Account & Billing

Death:contact number

Mary_Deceased — Wed, 30 Sep 2026 14:03:45 GMT

My mother and father both died and i discovered an overdue bill from Sky. I am trying to contact them by phone as that is a recommended route offered by Sky . However, the website takes me round and round in circles and i cannot find the number on which to call Sky. I think it might be because Sky require a payment for an overdue account first - which seems a bit odd given that my parents are both dead and would not have accessed the service. Can anyone please provide a number on which to call and resolve this issue?

Re: Death:contact number

GD1 — Wed, 30 Sep 2026 14:05:36 GMT

@Mary_Deceased I'm sorry for your loss, you should be abe to get in touch via the routes detailed here https://www.sky.com/help/articles/deceased-sky-account-holder

Re: Death:contact number

Daniel0210 — Wed, 30 Sep 2026 14:06:39 GMT

@Mary_Deceased

Sorry for your (double) loss.

See this link about notifying Sky in these circumstances.

https://www.sky.com/help/articles/deceased-sky-account-holder

It provides a Message option (available from 0900) and a dedicated phone number. Not sure how successful you'll be with the account being in arrears.