topic Re: Paying bill difficulty. in Account & Billing

Paying bill difficulty.

Albie7714 — Tue, 29 Sep 2026 13:55:08 GMT

When i click on the amount needed to be paid the page won't change to the "review payment " option so I can pay the outstanding balance.

Not for the first time this has happened.

Mark39 — Tue, 29 Sep 2026 14:08:00 GMT

@Albie7714 do you not have a direct debit or monthly card payment set up, as you agreed to do in your contract with Sky?

Daniel0210 — Tue, 29 Sep 2026 14:38:24 GMT

That sounds like you are wanting to make a manual payment. Any manual payment is unnecessary unless your services become restricted.

Best to let the Direct Debit or continuous card payment you have set up (as per the T's and C's) do the transaction Sky will be expecting.

niall100 — Tue, 29 Sep 2026 19:14:13 GMT

Did the same thing happen to you as did me, my Direct debit disappeared into thin air