topic Re: Leaving country in Account & Billing

Leaving country

HrvJoe — Tue, 29 Sep 2026 08:52:26 GMT

Hi! I am moving abroad, Sky Broadband is on my name, my roommates would keep the same one. Is it possible to change the name of the account holder? That way we/they would skip all the hassle of provider change. Thanks!

Re: Leaving country

PandJ2020 — Tue, 29 Sep 2026 08:53:44 GMT

@HrvJoe wrote:
Is it possible to change the name of the account holder?

No. You have to cancel (if you're not subject to a minimum term) and your room mate take out their own contract.

Re: Leaving country

Daniel0210 — Tue, 29 Sep 2026 08:58:48 GMT

@HrvJoe

Remember to allow yourself time to cancel (there is a 14 day notice period) and to return the loaned Sky hub. The packaging for that will be sent out to the account address near the end of the notice period. Keep the proof of posting very safe and indefinitely in case there's a problem. Returns are dealt with by Unipart at their gigantic warehouse so takes a number of weeks to be processed.