topic Help with bill in Account & Billing

Help with bill

Rebecca121999 — Mon, 28 Sep 2026 14:17:08 GMT

You have suspended my account for late payment, even though i had made the payment.

I think there has been some confusion, i changed the card payment details but was told that months payment would come out the original account which was fine.

That month, came out of the original account but then i realised it was sent back, so i assumed you had taken it out of my other payment account but didn't think to much about it, i only realised it had been cancelled when i was on my way to holiday. Now i can't call the sky team as im restricted.

My bill is now £158 which i also dont understand why its that expensive.

Can you please help and also i would like to do an upgrade or swap on my iphone 15pro.

Many thanks

Rebecca

Not

Re: Help with bill

Daniel0210 — Mon, 28 Sep 2026 14:38:19 GMT

@Rebecca121999
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If your services have been restricted due to a missed payment/s they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Additionally until then, any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Help with bill

caesarome — Mon, 28 Sep 2026 15:09:44 GMT

@Rebecca121999 wrote:

My bill is now £158 which i also dont understand why its that expensive.

You can view your bill via the MySky app or online here so what does it show:

https://www.sky.com/bill/tv-broadband-talk

@Rebecca121999 wrote:
Can you please help and also i would like to do an upgrade or swap on my iphone 15pro.

You will have to get this billing issue sorted out first then you can put the swap through via your online account.