topic Credit refund in Account & Billing

Credit refund

KS04 — Mon, 28 Sep 2026 13:59:37 GMT

I recently cancelled my tv and broadband with Sky, I do have an active mobile contract which had a separate Direct Debit. However months after returning the product the credit si showing on the TV account, will this be refunded to me automatically?

Re: Credit refund

GD1 — Mon, 28 Sep 2026 14:02:28 GMT

@KS04 Did you leave your payument method in place on your broadband account and does the credit show still?

Re: Credit refund

KS04 — Mon, 28 Sep 2026 14:07:33 GMT

Yes i did leave it in place and the credit still shows on the account

Re: Credit refund

Daniel0210 — Mon, 28 Sep 2026 14:40:45 GMT

@KS04
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

KS04 — Mon, 28 Sep 2026 14:41:40 GMT

thank you!

Re: Credit refund

Allan95 — Mon, 28 Sep 2026 14:52:20 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.