topic Re: Reurning broadband hub in Account & Billing

Reurning broadband hub

Nails53 — Mon, 28 Sep 2026 11:13:55 GMT

I left Sky on 7th September.

On the 8th September received an text saying that sky had posted prepaid packaging so I could return their equipment.

Today, 28th of September i have been sent a text reminding me to return their equipment otherwise I will be charged for not doing so.

Problem is, the prepaid packaging has not arrived and there appears to be no way of contacting anyone about this.

Can anyone help please?

The Virtual assistant is utterly useless on this matter and I cannot find a contact number.

Regards

Paul

Re: Reurning broadband hub

Daniel0210 — Mon, 28 Sep 2026 11:16:55 GMT

@Nails53
If you’ve successfully cancelled Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q/Stream TV, for any loaned equipment they are expecting back. So if you cancel both the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

It’s important that you keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Reurning broadband hub

caesarome — Mon, 28 Sep 2026 11:17:00 GMT

@Nails53

Sky usually sends packaging out near the end of the cancellation notice period of 14 days for Broadband/Talk so as you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Reurning broadband hub

Nails53 — Mon, 28 Sep 2026 11:54:47 GMT

Many thanks.

I left sky on the 7th September.

I will return it inmy own packaging.

Re: Reurning broadband hub

Nails53 — Mon, 28 Sep 2026 11:56:02 GMT

Many thanks for the reply.

I left Sky on the 8th September and as yet have received nothing.

I will return it myself.

Thanks.

Re: Reurning broadband hub

Nails53 — Mon, 28 Sep 2026 11:56:51 GMT

Many thanks for the helpful reply.

Will do as you suggest.