topic Re: Early Termination Charge from previous Provider in Account & Billing

Early Termination Charge from previous Provider

Austin — Fri, 14 Aug 2026 13:55:23 GMT

When we signed up to move our BB and TV, we're advised that we could claim any early termination charge from our old provider. How do we proceed this.

Re: Early Termination Charge from previous Provider

Mark39 — Fri, 14 Aug 2026 13:58:36 GMT

Wlecome to this customer Community @Austin

All the information you need is in Sky's help guide h ere: https://www.sky.com/help/articles/switching-credit-offer

Re: Early Termination Charge from previous Provider

Daniel0210 — Fri, 14 Aug 2026 14:04:09 GMT

@Austin

You, the customer pays the early termination fees and Sky subsequently reimburses you by way of a credit being added to your Sky account.

Sky will credit back up to £200 for broadband and up to £100 for TV. Please read below about Sky switching credit...

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from your previous provider where you have been charged the early termination fee and a copy of a statement showing that you have now paid it (specifically the early termination fees). You need to send this to Sky by email to switchingcredit@sky.uk

Re: Early Termination Charge from previous Provider

Austin — Sat, 26 Sep 2026 20:55:39 GMT

Weeks later, process followed, issued escalated and still no reponse, despite promise I would get a response. Very poor customer service

Re: Early Termination Charge from previous Provider

caesarome — Sat, 26 Sep 2026 21:17:58 GMT

@Austin

Did you send in the two required documents to the email address shown on the link posted earlier for you ?

Re: Early Termination Charge from previous Provider

Austin — Sat, 26 Sep 2026 21:27:45 GMT

Followed the process several times as advised, but the auto email response from them tells you to send all the data and info you have just sent. Being a synic I would says it's a delay in having to pay the Eearly Term charge ( just my opinion). , even after you raise a complaint.

Re: Early Termination Charge from previous Provider

Mark39 — Sat, 26 Sep 2026 21:35:42 GMT

@Austin wrote:

Followed the process several times as advised, but the auto email response from them tells you to send all the data and info you have just sent.

That may mean that what you've sent isn't acceptable.

Re: Early Termination Charge from previous Provider

Austin — Sat, 26 Sep 2026 21:36:36 GMT

They have it was, weeks ago.