topic Re: Switching Credit in Account & Billing

Switching Credit

Jsteer146 — Sat, 26 Sep 2026 17:55:36 GMT

Please help I'm trying to get my early termination fee back from Sky I've twice sent screenshots of my bank statement and the final bill from Virgin. I've also sent as an attachment.

I keep getting emails asking me to do the same thing again, no acknowledgement of whether it's been accepted

is there a contact number to ring?

this is so frustrating

Re: Switching Credit

caesarome — Sat, 26 Sep 2026 18:33:40 GMT

@Jsteer146 wrote:

I keep getting emails asking me to do the same thing again, no acknowledgement of whether it's been accepted

is there a contact number to ring?

this is so frustrating

Does the Virgin bill which clearly show a termination charge and your bank statement screenshot/attachment shows that you have paid that bill ?

Re: Switching Credit

Jsteer146 — Sat, 26 Sep 2026 18:53:56 GMT

Yes to both

Re: Switching Credit

MightyQuinn — Sat, 26 Sep 2026 19:25:42 GMT

Hi @Jsteer146 Was the final bill from Virgin an official .pdf copy, I'm sure that 'screenshot' wouldn't be accepted.

Re: Switching Credit

Jsteer146 — Sat, 26 Sep 2026 19:27:14 GMT

I scanned in the statement and bill in pdf and also sent photos of them both

Re: Switching Credit

MightyQuinn — Sat, 26 Sep 2026 19:50:00 GMT

Hi @Jsteer146 Can you not download a final bill from Virgin, rather than scan it. A scan of a bill can be counterfeited.

Re: Switching Credit

Jsteer146 — Sat, 26 Sep 2026 20:14:55 GMT

I've done that for both the statement and the bill now. Hopefully this works