topic Re: Refund after leaving sky broadband in Account & Billing

Refund after leaving sky broadband

Bexineuw — Sat, 26 Sep 2026 06:42:00 GMT

Hi,

My account shows credit balance after leaving sky broadband and I whould like to have a refund. It has been well over 6 weeks since the cancellation date and my original payment method is still active. Anyone knows who the best contact whould be please?

Thanks

Re: Refund after leaving sky broadband

Daniel0210 — Sat, 26 Sep 2026 06:46:37 GMT

@Bexineuw
The Community Messaging Team can help with this and process the refund in 3-5 working days.

We have to wait at least 10 minutes from your post before we can escalate the issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you in due course.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund after leaving sky broadband

Daniel0210 — Sat, 26 Sep 2026 06:52:39 GMT

@Bexineuw

Now escalated.

Re: Refund after leaving sky broadband

Bexineuw — Sat, 26 Sep 2026 07:05:26 GMT

Thnks, much appreciated @Daniel0210

Re: Refund after leaving sky broadband

Danz994 — Sat, 26 Sep 2026 08:22:25 GMT

Good morning @Daniel0210 Thanks for making us aware of this. I'll send @Bexineuw an invite now and we can assist further. Thanks, Danielle