Refund needed aa paid 2 times

AbbyAnderson — Fri, 25 Sep 2026 17:11:04 GMT

Hi id like ti request my money back as I already paid it today thank u x

Re: Refund needed aa paid 2 times

Daniel0210 — Fri, 25 Sep 2026 17:33:10 GMT

@AbbyAnderson
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Refund needed aa paid 2 times

caesarome — Fri, 25 Sep 2026 18:20:13 GMT

@AbbyAnderson

A refund can be issued if you see a credit on your account so do you see this ?

topic Re: Refund needed aa paid 2 times in Account & Billing

Refund needed aa paid 2 times

Re: Refund needed aa paid 2 times

Re: Refund needed aa paid 2 times