topic Re: Restricted in Account & Billing

Restricted

Zoeddd — Thu, 24 Sep 2026 16:14:15 GMT

Paid bill today after been cut off...broadband still hasn't been connected. Had 2 phone calls...both times both call's disconnected and no call back from sky???

how long does it take for broadband to be reconnected after been restricted.

Re: Restricted

Daniel0210 — Thu, 24 Sep 2026 16:14:55 GMT

@Zoeddd
If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Restricted

caesarome — Thu, 24 Sep 2026 16:16:15 GMT

@Zoeddd

As well as paying the bill you also need to setup your payment details again so have you done this because once you have and tha payment you made has been cleared by the banks then your broadband should be restored.

Re: Restricted

Zoeddd — Thu, 24 Sep 2026 16:16:25 GMT

The bill has been paid in full!!! My account is clear.

Re: Restricted

caesarome — Thu, 24 Sep 2026 16:17:07 GMT

@Zoeddd

Did you setup your payment details again ?

Re: Restricted

Daniel0210 — Thu, 24 Sep 2026 16:17:37 GMT

@Zoeddd

As stated you need to wait for the funds to clear into Skys account.

Re: Restricted

Zoeddd — Thu, 24 Sep 2026 16:22:46 GMT

Yes I have done ✅ direct debit

Re: Restricted

Zoeddd — Thu, 24 Sep 2026 16:23:16 GMT

Well how long will it take? It's all been Cleared skys end

Re: Restricted

Mark39 — Thu, 24 Sep 2026 16:24:13 GMT

@Zoeddd most likely within 24 hours

Re: Restricted

caesarome — Thu, 24 Sep 2026 16:24:41 GMT

There is no answer to that as it will take as long as it takes so hopefully not to long.

Re: Restricted

Zoeddd — Thu, 24 Sep 2026 16:24:48 GMT

Really? Thought it would be quicker than that to be honest

Re: Restricted

Daniel0210 — Thu, 24 Sep 2026 16:24:50 GMT

@Zoeddd

Then wait for the funds to clear. It's not instant.

Incidently the Community, is made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.