topic Re: Broadcband an yv in Account & Billing

Broadcband an yv

Sarah718 — Thu, 24 Sep 2026 12:47:15 GMT

Iv been charged which I haven't been using because it hasn't been connected why am I being charged? And why am I being not connected to the Wi-Fi Arctic television? I need a technician out ASAP otherwise I'm quitting with your contract and I will not be paying anything less. I need anymore

Re: Broadcband an yv

Annie+UK — Thu, 24 Sep 2026 12:50:36 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

Re: Broadcband an yv

caesarome — Thu, 24 Sep 2026 12:54:28 GMT

@Sarah718

If you are a Sky Stream or Sky Glass customer then billing does start within 21 days even if you have no broadband connection so if this is what has happened when you do have a working connection give Sky a call as they might then apply a credit to your account to match the number of days you had no TV due to this.

Re: Broadcband an yv

Mark39 — Thu, 24 Sep 2026 13:41:21 GMT

@Sarah718 wrote :

And why am I being not connected to the Wi-Fi Arctic television?

Sorry, what does that mean?

Re: Broadcband an yv

TimmyBGood — Fri, 25 Sep 2026 07:22:10 GMT

@Mark39 wrote:

@Sarah718 wrote :

And why am I being not connected to the Wi-Fi Arctic television?

Sorry, what does that mean?

Arctic Silver is one of the Gen 2 Glass colours (or 'colourways' as the really annoying marketing blurb puts it ; )

Re: Broadcband an yv

TimmyBGood — Fri, 25 Sep 2026 07:32:41 GMT

@Sarah718 wrote:

And why am I being not connected to the Wi-Fi Arctic television? I need a technician out ASAP

Unlike the previous satellite platforms, Glass doesn't have 'technicians'.

Users are expected to plug the hardware in and go through the setup process themselves (as would be the case with any other smart television set)

This will only succeed if some form of broadband is available at the address: it doesn't have to be Sky Broadband.