Switch Credit

Wendy19601 — Thu, 24 Sep 2026 06:15:11 GMT

In July this year I agreed to return back to Sky and it was agreed that Sky would pay me part of the cancellation fee incurred with Virgin....£300.The total cancellation fee was over £400 which I paid out in good faith. I have emailed ALL requested information as directed to Switch Credit ...including proof of disconnection fee from Virgin AND copie of payment made through my Bank Statement. I was made aware of the @14 days to receive agreed £300. To date NO reimbursement received despite numerous emails to Switchcredit and indeed directly with Sky Team. The latter were empathetic however keep reiterating that Switch Credit is responsible -despite my frustration and disappointnent. My last email asked me to contact the 'ResolutionTeam'...that was this week so I did. Only to discover the number had changed and I was put through to a further Sky advisor. I have escalated my issue ....made direct complaints ...to no avail... I even rang whilst on holiday given I remain out of agreed £300- again told to contact Switch Credit. My last email to them included payments made etc and I expressed my despair at not getting a resolution . I asked how to be directed to the Ombudsman as My experience has left me upset and frustrated. As a pensioner the 400.00 spent in good faith has left my funds low. Remain very unhappy with Sky and asking for my voice to be heard and understand what has gone wrong

Help and advise greatly needed

Re: Switch Credit

Jen_out_of_Jen — Thu, 24 Sep 2026 08:15:04 GMT

Hi @Wendy19601, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Switch Credit in Account & Billing

Switch Credit

Re: Switch Credit