topic Can’t login into myskyapp in Account & Billing

Can’t login into myskyapp

WantToWatchTell — Wed, 23 Sep 2026 17:25:39 GMT

When I go to the app it allows me to enter my email and I have forgotten my password but I can email the code and it allows me to login. Then it asks for my postcode and i enter it and it loads and then it shows the same page again and says enter your postcode and I do and then it says there's error try again later or some details are incorrect. I can't login in to the app so I can't use my free vue tickets for this month which are going to expire and I can't link my paramount plus account because for some reason when I try to activate on the tv it just says starting soon. It's been like this for a week or something I really need someone to fix this please

Re: Can’t login into myskyapp

caesarome — Wed, 23 Sep 2026 18:33:53 GMT

@WantToWatchTell

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Can’t login into myskyapp

-Heather- — Wed, 23 Sep 2026 19:13:24 GMT

Hi @caesarome, thanks for making us aware of this. I'll send @WantToWatchTell an invite now so we can assist further. Thanks, Heather