topic Re: Credits offered but not honoured in Account & Billing

Credits offered but not honoured

Frankie58 — Wed, 23 Sep 2026 13:02:05 GMT

Since I've had issues with remote control not working on Sky Stream, then offered £15 credit on next bill

No access to Duscoveryplus £10 credit offered

No no access to Paramount + £8 credit offered

so a total of £33 should come to me

How do I make them honour it?

Need advice

Talk is cheap!

Re: Credits offered but not honoured

caesarome — Wed, 23 Sep 2026 14:59:00 GMT

@Frankie58

Do you see these credits on your next or future bills, if not you will have to speak to Sky again to see what they say.

Re: Credits offered but not honoured

MightyQuinn — Wed, 23 Sep 2026 16:08:14 GMT

Hi @Frankie58 I would open a formal complaint quoting the date and time of the call. Complaints.

Re: Credits offered but not honoured

-Heather- — Wed, 23 Sep 2026 17:19:18 GMT

Hi @Frankie58, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Credits offered but not honoured

Frankie58 — Fri, 25 Sep 2026 18:45:33 GMT

It was a success! Had £8 credit on my next bill and just waiting for £25 to go into my bank account.
thanks for your advice.