https://helpforum.sky.com/t5/Account-Billing/service-suspended/m-p/5377549#M305126 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2711452">@John1547</a>&nbsp;</P> <P>Your post has been temporarily removed as you've included your unique case number on a public forum. It should return after moderation.</P> <P>&nbsp;</P> <P>If your services are restricted they won’t be switched back on until any arrears Sky <U>believe</U>&nbsp;you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay.&nbsp;<BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A> <BR /><BR />You'll then be able to call Sky about this.&nbsp;</P> Wed, 23 Sep 2026 10:27:54 GMT Daniel0210 2026-09-23T10:27:54Z https://helpforum.sky.com/t5/Account-Billing/service-suspended/m-p/5377540#M305125 <P>Switched BB from SKY to BT in early July. Sky continued to charge for BB service in August and September. I cancelled the DD and paid for the TV service for September by debit card. SKY HELP eventually acknowledged that the BB was cancelled by email on the 9th of September <FONT size="1 2 3 4 5 6 7" color="#999999">[removed]</FONT> phonre calls from me.</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: Removed personal ID number</FONT></P> Wed, 23 Sep 2026 10:50:42 GMT https://helpforum.sky.com/t5/Account-Billing/service-suspended/m-p/5377540#M305125 John1547 2026-09-23T10:50:42Z https://helpforum.sky.com/t5/Account-Billing/service-suspended/m-p/5377549#M305126 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2711452">@John1547</a>&nbsp;</P> <P>Your post has been temporarily removed as you've included your unique case number on a public forum. It should return after moderation.</P> <P>&nbsp;</P> <P>If your services are restricted they won’t be switched back on until any arrears Sky <U>believe</U>&nbsp;you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay.&nbsp;<BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A> <BR /><BR />You'll then be able to call Sky about this.&nbsp;</P> Wed, 23 Sep 2026 10:27:54 GMT https://helpforum.sky.com/t5/Account-Billing/service-suspended/m-p/5377549#M305126 Daniel0210 2026-09-23T10:27:54Z